All prices in the store within the EU are indicated incl. the statutory VAT of the respective country. Prices for deliveries outside the EU are indicated without VAT. These are calculated depending on the country upon delivery by DHL. It is possible that orders outside the EU may also be subject to customs duties, which may vary depending on the country and allowances. 

Shipping conditions

The delivery of the goods takes place worldwide. Shipping is exclusively by DHL parcel and DHL EXPRESS within Europe.

Shipping costs (including VAT)

• Germany: 4,90€ shipping costs, free shipping from 100€ order value
• Europe (EU): from 5,90€, free shipping from 100€ order value
• Europe (non EU) from 8,90€
• Option Express International 14,90€
• Worldwide: 15,90€

Delivery times & delivery periods

Unless otherwise stated in the offer, the order will be shipped within 6-48 hours as an insured DHL package. The exact delivery times of DHL Standard and DHL Express to your country can be viewedhere. 

Please note that DHL does not deliver on Sundays and public holidays. 

If you have ordered items with different delivery times, we will ship the goods in one shipment, unless we have made other arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.

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Terms of payment

You have the following payment options:

• Prepayment by bank transfer
• Payment on invoice with 30 days payment term (Klarna or PayPal)
• Credit card payment
• PayPal payment
• Payment by Maestro bank card
• Payment by iDeal

More details about payment

Bf you pay by credit card or Paypal, your credit card account will be debited upon conclusion of the contract.

If you as a consumer have chosen payment in advance (bank transfer), you undertake to pay the purchase price immediately after conclusion of the contract. The ordered goods are not necessarily reserved until receipt of payment.

Our bank details:

• Name: Timber-John GmbH, Kieselstr. 6, 51371 Leverkusen, Germany
• IBAN: DE67 6905 1410 0007 0834 39
• BIC: SOLADES1REN
• Intended purpose: Name of the orderer + order number

Do you have any further questions? HERE you can go to our customer service.