Right of withdrawal

Right of Withdrawal

(Consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity.)

Right of withdrawal

The right of withdrawal is extended until January 15th for purchases between October 15th and December 15th. All purchases before or after have a one month grace period. 

You have the right to cancel this contract within one month without giving reasons.

The cancellation period is one month from the day

- on which you or a third party named by you who is not the carrier took possession of the goods, provided that you have ordered one or more goods as part of a uniform order and these are or are delivered uniformly;

- on which you or a third party named by you who is not the carrier took possession of the last goods, provided you have ordered several goods as part of a single order and these are delivered separately;

- on which you or a third party named by you who is not the carrier took possession of the last partial shipment or the last piece, provided you have ordered goods that are delivered in several partial shipments or pieces;

In order to exercise your right of withdrawal, you must contact us (registered office: Timber&John GmbH, Kieselstr. 6, 51371 Leverkusen, email address: info@timber-john.com, Postal address: Ontaro, c/o Timber&John returns center, Hüttenstr. 100-102, 50170 Kerpen, Germany) by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory.

You can also use the sample cancellation form or another clear declaration on our website (www.timber-john.com) fill out and submit electronically. If you make use of this option, we will immediately send you confirmation (e.g. by email) of receipt of such a revocation.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If you revoke this contract, we will reimburse you all payments that we have received from you, excluding delivery costs, immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this repayment we will use the same payment method that you used in the original transaction, unless you expressly agreed otherwise

agreed; under no circumstances will you be charged any fees as a result of this repayment.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.

You bear the direct costs of returning the goods.

We cover the shipping costs within Germany for defective goods and deliveries. Please write to us and we will then send you a return label. We will not cover any subsequent costs.

We do not bear any costs for possible fees, customs duties or anything else that may arise from shipping to a third country. This also applies in the event of defective goods. In such a case we will pay for the return shipping, However, not for any fees that may have arisen due to the import.  

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

• For our watches:

• Please make sure that you return the goods unused and in new condition, otherwise we cannot easily take them back. This means, among other things, that the watch has not been activated and does not show any signs of wear in the form of bends or scratches on the case or bracelet. The watch must also not be opened under any circumstances, as this will immediately void the warranty. 

Reasons for exclusion or expiry

The right of withdrawal does not apply to contracts

- for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

- for the delivery of goods that can spoil quickly or whose expiry date would quickly be exceeded;

- for the delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;

- for the delivery of newspapers, magazines or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

- for the delivery of sealed goods that are not suitable for return for health or hygiene reasons if their seal has been removed after delivery;

- for the delivery of goods if, due to their nature, they were inseparably mixed with other goods after delivery;

- to deliver audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

 

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Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

- To Ontaro, c/o Timber&John Return Center, Hüttenstr. 100-102, 50170 Kerpen, GERMANY
E-mail address: info@timber-john.com

Please use the following cancellation form: