Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed).
Cancellation policy
The right of withdrawal is extended for purchases between October 15 and December 15 until January 15. All purchases before or after have a period of one month.
You have the right to cancel this contract within one month without giving any reason.
The withdrawal period is one month from the date,
- on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods, provided that you have ordered one or more goods as part of a uniform order and these are or will be delivered uniformly;
- on which you or a third party named by you, who is not the carrier, have taken possession of the last goods or has taken possession of the last goods, if you have ordered several goods as part of a uniform order and these are delivered separately;
- on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, if you have ordered goods that are delivered in several partial shipments or pieces;
To exercise the right to cancel, you must inform us (registered office: Timber&John GmbH, Kieselstr. 6, 51371 Leverkusen, Germany, e-mail address: info@timber-john.com, postal address: Ontaro, c/o Timber&John Retourencenter, Hüttenstr. 100-102, 50170 Kerpen, Germany) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
You can also electronically complete and submit the sample withdrawal form or another clear declaration on our website(www.timber-john.com). If you make use of this option, we will immediately send you a confirmation of receipt of such a revocation (e.g. by e-mail).
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you withdraw from this contract, we must refund all payments we have received from you, excluding delivery costs, without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you.
agreed; in no case will you be charged for this repayment.
We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You bear the direct costs of returning the goods.
For defective goods and deliveries we will pay the shipping costs within Germany. Please write to us for this purpose, we will then send you a return label. Subsequent costs we will not take over.
We do not bear any costs of possible fees, customs duties or anything else that have arisen due to the shipment to a third country. This also applies in case of defective goods. We will pay for the return shipment in such a case, but not for possible fees incurred by the import.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functionality of the goods.
In our wrist watches:
Please make sure that you return the respective goods unused and in new condition, otherwise we cannot accept them back without further ado. This means, among other things, that the watch has not been activated and does not show any signs of use in the form of bends or scratches on the case or strap. Also, the watch may not be opened under any circumstances, as the warranty expires directly.
Reasons for exclusion or expiry
The right of withdrawal does not apply to contracts
- for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and the current value of which depends on fluctuations on the market over which the entrepreneur has no influence;
- for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts
- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery;
- for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature;
- for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
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Sample cancellation form
(If you want to cancel the contract, please fill out and return this form).
- To Ontaro, c/o Timber&John Retourencenter, Hüttenstr. 100-102, 50170 Kerpen, GERMANYE-mail address: info@timber-john.com
Please use the following cancellation form: